Food Service Frequently Asked Questions
Where can I find a specific product?
Please review the listing of Emile Henry USA foodservice distributors on this website. Contact us at foodservice@emilehenryusa.com for list of reps in your area
Can I order items that are available in France and not the USA?
Emile Henry USA does not special order products that are available outside the USA.
What are Emile Henry Flame-Top products?
All Flame-Top products can be safely used on top of the stove, without fear of breakage or cracking. They can also be used in the microwave, under the broiler and they go into the dishwasher.
What is Ceradon?
Ceradon is a trade-marked word that describes Emile Henry's proprietary manufacturing process that is used for non-Flame products. All Ceradon products can be used in the oven, under the broiler, in the microwave and the can go into the dishwasher.
Can I use Emile Henry products on top of the stove?
Emile Henry Flame products, (marked with a flame symbol on the bottom of each piece) can be used on gas, electric and halogen stove-tops, and on induction stove-tops with an induction disk. All other Emile Henry Ceradon products cannot be used over a direct stove-top heat source.
Can I use my Emile Henry in a convection oven and what is the air flow allowance?
Yes, Emile Henry can be used in convection ovens. There has to be enough air space for the air to flow around the dish for even baking.
Can I put my Emile Henry products in the dishwasher?
All Emile Henry products are dishwasher-safe.
Can I use a knife or stainless steel utensil on the surface of Emile Henry products?
You can directly cut on the surface of all Emile Henry products, without fear of damaging the surface.
Do Emile Henry products go under the boiler?
All Emile Henry products are broiler-safe.
Can Emile Henry products go in freezer?
All Emile Henry products can go in the freezer, and can go directly from the freezer to the hot oven, without a warm-up period on the counter.
Can I put my bowls or plates in the oven before use?
All of our Emile Henry products may be put into the oven. When baking or roasting in Emile Henry, it is recommended that a small amount of liquid or sauce is poured in the bottom of the dish. Do not bake dry. Do not place a hot dish on a cold surface.
Can I heat Flame products on top of the stove, without food or liquid, so that I can sear meats?
Yes, Emile Henry Flame products can be heated to extremely high temperatures, up to 450 degrees C/800 degrees F, without any food or liquid, and without fear of cracking or breakage.
What oven temperature is safe for Emile Henry Ceradon products?
+250°C/+500°F
What raw materials are used in the manufacturing of Emile Henry products?
Emile Henry products are manufactured from Burgundy clay and other natural non-clay products. All of the raw materials are food-safe and meet the most stringent food-use regulations, including CA Prop 65.
What raw materials are used in the Emile Henry Flame products?
Flame products are manufactured from Burgundy clay and other non-clay products, meet the most stringent food-use regulations, including CA Prop 65.
